Shipping Policy

Last updated: September 10, 2026

Order Processing

Physical orders are processed and handed to the carrier within 1–3 business days after payment is confirmed. Saturdays, Sundays, and public holidays are not counted as business days. Carrier transit time begins after dispatch and is separate from processing time.

Shipping Rates and Delivery

Available shipping methods, delivery estimates, and shipping charges are calculated and displayed at checkout based on your delivery address and order details. Delivery dates shown by carriers are estimates and are not guaranteed.

Digital Products

Digital needlepoint patterns are delivered electronically after successful payment and do not require physical shipping. The 1–3 business-day processing period applies only to physical products.

Pre-Orders and Out-of-Stock Items

The standard 1–3 business-day processing period applies only to in-stock physical merchandise. When an out-of-stock item is available for pre-order, its sourcing or preparation time is separate and is not counted within that period. We will confirm the estimated availability and dispatch schedule by email after reviewing the order.

International Orders, Duties, and Taxes

Customers are responsible for any applicable import duties, customs charges, VAT, or other taxes imposed by the destination country, unless stated otherwise at checkout.

Delays and Shipping Issues

Carrier delays, customs processing, weather, and other events outside our control can affect delivery times. If your order has not arrived or appears damaged, please contact us through our Contact page with your order number so we can help.