Refund policy

Damage and Problems

Please inspect the goods immediately upon receiving your order. If there are any defects, damage, or if you received the wrong goods, please contact us immediately so we can assess the problem and resolve it properly.

Exceptions/Non-Returnable Items

Some types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

We regret that we do not accept returns of discounted items or gift cards.

Exchanges

The best way to ensure you receive the goods you need as quickly as possible is to return the item you have received and purchase a new item separately after the return is accepted.

If you have not received notification within 15 business days after your exchange request has been approved, please contact us: cherish9503@gmail.com.