Shipping policy

Order processing

In-stock physical orders are processed and handed to the carrier within 1–3 business days after payment is confirmed. Saturdays, Sundays, and public holidays are not counted as business days. Carrier transit time begins after dispatch and is separate from processing time.

Pre-orders and out-of-stock items

The standard 1–3 business-day processing period applies only to in-stock physical merchandise. When an out-of-stock item is available for pre-order, its sourcing or preparation time is separate and is not counted within that period. We will confirm the estimated availability and dispatch schedule by email after reviewing the order. Pre-order quantities are limited to the quantity shown as available for the eligible price tiers.

United States — UPS DDP

Estimated delivery is 5–8 business days after processing. Duties and import taxes are included only when the shipping method is specifically labeled UPS DDP at checkout.

Other shipping methods

Available delivery estimates and charges are shown at checkout. International customers are responsible for any duties, taxes, or customs fees unless the selected shipping method is explicitly labeled DDP.

Tracking information will be provided when available.

Digital products

Digital products are delivered electronically after successful payment and do not require physical shipping. The 1–3 business-day processing period does not apply to digital products.

Returns

Returns and exchanges are governed by our Refund Policy. Custom-cut, personalized, made-to-order, pre-order, and specially sourced items may be non-returnable, except where an item arrives damaged, defective, or incorrect, or where applicable law requires otherwise.